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A Letter of Customer Service from the Frontlines

Pandemics are not good for speaking businesses. If you require crowds and gatherings with people hanging on your every word, a global virus will put a big dent in all of that. My last live gig last …

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The Doctor is In: Treating Team Dysfunction

Over the 12 years that I have been speaking and engaging with audiences, on several occasions, I have been asked to come in and work with a team struggling with dysfunction, low morale, or some oth…

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It’s Not That I don’t Like You

I learned the hard way about the importance of professional distance. At 23, I was a young, enlisted US Navy Petty Officer onboard a 60’ wooded minesweeper stationed in Charleston, SC. I had a yo…

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You’re Being Watched

When I speak to audiences on the topic of leadership, I early in the presentation remind them that they are being watched. I’ll ask, “They’re watching you for what?” Invariably, someone wil…

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