Over the 12 years that I have been speaking and engaging with audiences, on several occasions, I have been asked to come in and work with a team struggling with dysfunction, low morale, or some other ailment. And although this request is a departure from my typically delivered product, I always say yes. I enjoy the challenge. In a way, I consider myself a “Team Doctor,” working to help to make the team better. And like any doctor, I can’t necessarily fix everything, but it is gratifying to make a difference in the team’s performance, cohesion, and, frankly, their future.
I’ve worked with tourism groups, manufacturers, dental offices, and healthcare teams. And despite their differences in their respective missions, I often see common themes when the team is misfiring. Here are 3 of the top 10 things I encounter:
If you are the leader of the team, a big part of your duties is to simply PAY ATTENTION.Some kind of warning light will illuminate on your leadership dashboard— don’t ignore it. I know firsthand that bringing someone in, someone impartial, someone to work with the team who can see the facts for what they are, can be beneficial. If there’s trouble, enlist the expertise of a “Team Doctor” or deal with it yourself— but do something.